Felix IT Solutions provides Scarborough businesses with 24/7 managed IT, cybersecurity, and Microsoft 365 support — tailored for the small businesses, family operations, dental and medical practices, restaurants, and retail operators that anchor one of the most diverse business communities in Canada. Our North York office reaches Scarborough in 18–28 minutes.
Scarborough has roughly 630,000 residents and one of the most ethnically and economically diverse business landscapes in North America. The mix is heavily weighted toward small and family-owned businesses, with major clusters along Lawrence Avenue, Kingston Road, Markham Road, and Sheppard Avenue East. Institutional anchors include Scarborough Health Network, Centennial College, U of T Scarborough campus, and major retail hubs at Scarborough Town Centre and Agincourt Mall.
Felix IT replaces the unpredictable break-fix model with a predictable, flat fee managed IT relationship. Our service includes 24/7 monitoring, unlimited helpdesk support, and a named senior engineer who understands the specific technical setup of your Scarborough business. For a 30 person company, this typically ranges between $99 and $180 per user per month. This all-in model provides comprehensive cybersecurity defense and proactive software patching without the surprise of per-ticket charges. We focus on building a stable foundation so your team can work without interruption.
Felix IT was built for this client profile. We convert break-fix relationships to managed IT carefully, starting with a free assessment that identifies what’s actually broken or vulnerable today and what can wait. Our pricing is transparent — most Scarborough small businesses invest $79–$130 per user per month for fully-managed IT, with no per-ticket charges and no surprise invoices. Our team includes engineers with cultural and language flexibility to support Scarborough’s diverse business community. And our helpdesk treats every client — 5 employees or 250 — with the same response SLA.
We watch your servers, cloud tenants, and endpoints around the clock to catch technical issues before they cause operational downtime.
Eliminate budget volatility with IT costs that become a predictable monthly line item including all helpdesk, security, and vCIO advice.
We deploy and optimize the M365 and Azure platforms that Scarborough businesses rely on for secure remote and hybrid collaboration.
We excel at managing the specialized software and high-uptime environments common in Scarborough’s medical and manufacturing sectors.
Our North York office reaches Scarborough Town Centre area in 22–28 minutes via Highway 401, and other parts of Scarborough within 35 minutes. Our written SLA is 4-hour onsite for critical tickets anywhere in Scarborough.
Yes. We work with most POS platforms (Toast, Aloha, Square, Lightspeed, Squirrel) and handle the network segmentation, payment processor integration, vulnerability scanning, and PCI compliance attestation Scarborough restaurants need.
Break-fix is reactive — you call when something breaks and you get an invoice for that visit. Managed IT is proactive — we monitor 24/7, patch before vulnerabilities are exploited, and prevent most issues from happening. You pay a flat monthly fee with no per-ticket charges, and your IT becomes predictable instead of a budget surprise.
Where possible, yes. We have engineers with various language flexibilities, and we accommodate written communication in plain English for clarity. We make sure every client understands what we're doing and why, regardless of language.
Not at all. Many of our clients are 5–15 person Scarborough small businesses. Essentials-tier managed IT for an 8-person business is typically $700–$1,100/month total, with no per-ticket surprises and a real engineer on call when you need one.
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We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries…
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